Privacy Policy

Our promise

We look after the personal information you share with Lucky Tiger. This page explains what we collect, why we need it and what you can do about it. When the policy changes, we publish the new version here, so it is worth checking back from time to time.

What we collect

Personal information is anything that can identify you, such as your name, date of birth, address, email and phone number. We may also keep billing details, your transaction history, your site preferences and any feedback you send us. Our servers log technical details of each visit, like your IP address, the time and pages you open, your browser type and crash reports, because we need them to run the service well.

How we use it

We use your details to run your account, help you through Customer Support, carry out security and identity checks, process deposits and withdrawals and meet our business duties. Unless you opt out, we may also send you news about our own offers and about selected partners.

Surveys and prizes

Taking part in a survey or contest is always your choice. If you accept a prize from us, we may use your name in our promotions, unless the law says otherwise.

When we share information

We share data with carefully chosen partners and payment providers that help us run the casino, and they must protect it. We also share it when the law requires it, to defend our rights or to protect the safety of players. If we find cheating, payment fraud or money laundering, we may pass the details to banks, card companies, other gaming sites and the authorities.

Security checks

To confirm your details and keep payments safe, we may check the information you give us against third-party databases and ask you for documents.

Keeping your data safe

Your information sits in an encrypted, password-protected database behind firewalls, and our pages use SSL encryption. Data may be stored and processed in other countries where we or our partners work, always under our privacy standards.

Players under 18

Our casino is only for adults aged 18 or the legal age where they live. If we learn that a minor has sent us personal data, we delete it.

Your choices

You can stop marketing emails in your account settings, through the link in any of our emails or by writing to Customer Support. You can also ask us to confirm or update the details we hold about you, or raise a concern about how we use them, at [email protected].